We offer Free Shipping in Canada on orders over $100. Some Rural locations are not included in the Free Shipping offer. Please visit our Remote Shipping Postal Codes for more information.

Carriers will attempt to leave your delivery in a safe space near your front door. Occasionally, if the courier feels it wouldn't be safe to leave your item, they will leave a notice card to retrieve your package at their nearest pick up spot, or will attempt delivery the next-day. Depending on the courier chosen at checkout, you can use their website to leave a notice for them where to leave the package or not to leave your package if you are not home. If you would like a signed delivery-only please contact us at support@rechild.ca prior to placing your order.

Please note: We reserve the right to manually add a sign for delivery option where the order value is high.

During checkout, our website shows the available delivery methods for your destination, the price, and the estimated delivery time in business days from being shipped. 

Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. 

While specific estimates are quoted at checkout, these are broadly in line with the following guidelines: 

CANADA
British Columbia: 4-7 business days
Alberta: 4-7 business days
Saskatchewan: 3-5 business days
Manitoba: 2-5 business days
Ontario: 1-2 business days
Quebec: 1-3 business days
Newfoundland: 4-7 business days
Prince Edward Island: 4-7 business days
Nova Scotia: 3-5 business days
New Brunswick: 3-5 business days

Orders are sent straight away to be picked and packed as soon as the confirmation button is pushed! 

These estimates can be affected by holidays and the quantity of orders being processed through the warehouse. 

In all cases, exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise or guarantee delivery times because of factors outside our control.

We offer a variety of delivery options. The shipping page on our website will show our current delivery options, estimated journey times and costs accordingly. For most destinations, we aim to offer a standard tracked service and express service during the holidays.  

All orders placed on ReChild.ca will ship from Cambridge, ON. Canada.

ReChild currently ships to the U.S (excluding Alaska, New Mexico and Hawaii) and Canada (excluding Quebec).

Absolutely! Every shipping option we offer includes tracking information. Once your order leaves our warehouse, you'll receive a dispatch confirmation email containing a tracking link sent to the address you provided during the ordering process.

If you don’t find this email in your inbox within a couple of days after placing your order, please be sure to check your junk folder.

Your order will be meticulously packed and shipped with great care by our wonderful team based in Cambridge, ON, Canada.

We maintain close communication with our carrier partners to ensure that delivery estimates remain accurate and up to date. Unfortunately, factors beyond our control, such as local weather events, can sometimes lead to delays.

If your order has surpassed the estimated delivery timeframe or if there appears to be any irregularity on the carrier tracking pages, please do not hesitate to contact us! It’s important to reach out promptly, as we may not be able to assist if the dispatch date has exceeded 30 days.

Any late orders that you no longer wish to keep can be returned for a refund. For further details, please consult our returns policy.

Please do not open boxes damaged in transit. Please contact us with as much information as possible using our contact form. We will ask for pictures of the damaged box and send you a free return label. Once we receive your return, we will process a refund to your original form of payment. We aim to process your return as quickly as possible.

Occasionally, we will have a package returned to us because it was undeliverable. When this occurs, we will issue a full refund for the price of the product plus taxes. Shipping charges are non-refundable.

We can receive packages as undeliverable for the following reasons:

• Missing house number, unit number or buzzer number
• Missing street name, City, or province
• Incorrect Postal Code
• Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
• Refused by the recipient.

We are unable to ship any orders to a P.O Box. We may cancel your order and contact you if a P.O Box is entered at the checkout.

We are unable to ship any orders to a forwarding address. We may cancel your order and contact you if a forwarding address is entered at the checkout. 

No, we are unable to ship orders to any Armed Forces location (APO or FPO addresses). Please select an alternative address at the checkout. 

Our Return Policy can be found here.

Submit a return request

1. Sign in to your account:
   In the "Email" field, enter your email address, and then click "Continue".
   In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
   Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

If you do not have an account, please use our Contact Form to start a return request.

Returns will not be accepted without prior approval.

Once your order has been placed, we are unable to cancel or edit orders so please ensure all details are checked correctly at checkout. 

Once you your order has been dispatched, you will receive a confirmation email with tracking details. We can advise to refuse the delivery where your package will be returned to sender and a refund will be processed or please visit our return options.

Once your order has been placed, we are unable to cancel or edit orders so please ensure all details are checked correctly at checkout. 

Once you your order has been dispatched, you will receive a confirmation email with tracking details. We can advise to refuse the delivery where your package will be returned to sender and a refund will be processed or please visit our return options.

We regret to inform you that we cannot facilitate exchanges; however, we are more than willing to provide a refund for any returned item(s). Refunds will be processed to the original payment method, so please keep this in mind when returning a gift.
For additional details on how to initiate a return, you can find the information here.